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FAQ

Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The Manchester United FC Official Online Store at store.manutd.com accept no responsibility for variances in colour or style due to the settings on the users monitor.

The Manchester United FC Official Online Store at store.manutd.com reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

1. You have ordered the correct size for the product (if applicable)
2. You are aware of the expected delivery dates for the product
3. The desired quantity is correct
4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket. 

New Customers - If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed. 

Existing Customers - If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us which will confirm that your order is being processed.

Please note that the order process of the Manchester United FC Official Online Store at store.manutd.com is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered. 


Please note that by proceeding through the 'checkout process' you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form nor completing the checkout process constitutes our acceptance of your order. A binding contract will exist from the moment of dispatch of goods. 

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when we despatch the products, until the last day of your right to cancel. 

Telephone Orders

If you prefer, you can place your order by telephone. 

Call us on the number below - please have your payment details ready. 

The Telephone Orders line is currently available from 8am – 8pm, Monday to Friday, 9am - 4pm Saturday and Sunday. 

  1. Within the UK: 0333 014 4543
  2. Within France: +44 (0) 333 331 2078
  3. Within Spain: +44 (0) 333 331 2076
  4. Within Germany: +44 (0) 333 331 2077
  5. Within Italy: +44 (0) 333 331 2079
  6. Within China: +44 (0) 330 333 0250
  7. Within Japan: +44 (0) 333 414 1468
  8. All other countries: +44 (0) 333 014 4543

Please note: Phone lines are closed on UK Bank Holidays.

Delivery and Shipping

CHRISTMAS 2019 DELIVERY DEADLINES

Please note the last dates for Christmas delivery.

 

EUROPE

UNITED KINGDOM

Non-Personalised Items, Standard Delivery, 11pm 21st December. Personalised Items, Standard Delivery, 11pm 18th December.

Non-Personalised Items, Express Delivery, 11pm 22nd December. Personalised Items, Express Delivery, 11pm 19th December

AUSTRIA

Non-Personalised Items, Standard Delivery, 11am 14th December. Personalised Items, Standard Delivery, 11pm 11th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

BELGIUM

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

DENMARK

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

FRANCE

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

GERMANY

Non-Personalised Items, Standard Delivery, 11am 19th December. Personalised Items, Standard Delivery, 11pm 16th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

IRELAND (EIRE)

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

ITALY

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

NETHERLANDS

Non-Personalised Items, Standard Delivery, 11am 18th December. Personalised Items, Standard Delivery, 11pm 15th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

RUSSIA

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December.

Non-Personalised Items, Express Delivery, 11am 10th December. Personalised Items, Express Delivery, 11pm 7th December

SPAIN (Mainland)

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

SPAIN (Non-Mainland)

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December.

Non-Personalised Items, Express Delivery, 11am 15th December. Personalised Items, Express Delivery, 11pm 12th December

SWEDEN

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December.

Non-Personalised Items, Express Delivery, 11am 20th December. Personalised Items, Express Delivery, 11pm 17th December

REST OF EUROPE

Non-Personalised Items, Standard Delivery, 11am 6th December. Personalised Items, Standard Delivery, 11am 3rd December.

Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

 

NORTH AMERICA

CANADA

Non-Personalised Items, Standard Delivery, 11am 6th December. Personalised Items, Standard Delivery, 11pm 3rd December.

Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

MEXICO

Non-Personalised Items, Standard Delivery, 11am 17th December. Personalised Items, Standard Delivery, 11pm 14th December.

Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

UNITED STATES

Non-Personalised Items, Standard Delivery, 11am 15th December. Personalised Items, Standard Delivery, 11pm 12th December.

Non-Personalised Items, Express Delivery, 11am 19th December. Personalised Items, Express Delivery, 11pm 16th December

 

OCEANIA

AUSTRALIA

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December.

Non-Personalised Items, Express Delivery, 11am 17th December. Personalised Items, Express Delivery, 11pm 14th December

NEW ZEALAND

Non-Personalised Items, Standard Delivery, 11am 8th December. Personalised Items, Standard Delivery, 11pm 5th December.

Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December

REST OF OCEANIA

Non-Personalised Items, Standard Delivery, 11am 30th November. Personalised Items, Standard Delivery, 11pm 27th November.

Non-Personalised Items, Express Delivery, 11am 15th December. Personalised Items, Express Delivery, 11pm 12th December

 

ASIA

CHINA

Non-Personalised Items, Standard Delivery, 11am 12th December. Personalised Items, Standard Delivery, 11pm 9th December.

Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December

HONG KONG

Non-Personalised Items, Standard Delivery, 11am 10th December. Personalised Items, Standard Delivery, 11pm 7th December.

Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

JAPAN

Non-Personalised Items, Standard Delivery, 11am 6th December. Personalised Items, Standard Delivery, 11pm 3rd December.

Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December

KOREA (Republic)

Non-Personalised Items, Standard Delivery, 11am 30th November. Personalised Items, Standard Delivery, 11pm 27th November.

Non-Personalised Items, Express Delivery, 11am 15th December. Personalised Items, Express Delivery, 11pm 12th December

SINGAPORE

Non-Personalised Items, Standard Delivery, 11am 5th December. Personalised Items, Standard Delivery, 11pm 2nd December.

Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF ASIA

Non-Personalised Items, Standard Delivery, 11am 30th November. Personalised Items, Standard Delivery, 11pm 27th November.

Non-Personalised Items, Express Delivery, 11am 15th December. Personalised Items, Express Delivery, 11pm 12th December

 

MIDDLE EAST

SAUDI ARABIA

Non-Personalised Items, Standard Delivery, 11am 1st December. Personalised Items, Standard Delivery, 11pm 28th November.

Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December

UAE

Non-Personalised Items, Standard Delivery, 11am 13th December. Personalised Items, Standard Delivery, 11pm 10th December.

Non-Personalised Items, Express Delivery, 11am 18th December. Personalised Items, Express Delivery, 11pm 15th December

REST OF MIDDLE EAST

Non-Personalised Items, Standard Delivery, 11am 30th November. Personalised Items, Standard Delivery, 11pm 27th November.

Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

 

CENTRAL & SOUTH AMERICA

BRAZIL

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December.

Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December

COLUMBIA

Non-Personalised Items, Standard Delivery, 11am 16th December. Personalised Items, Standard Delivery, 11pm 13th December.

Non-Personalised Items, Express Delivery, 11am 16th December. Personalised Items, Express Delivery, 11pm 13th December

REST OF CENTRAL & SOUTH AMERICA

Non-Personalised Items, Standard Delivery, 11am 30th November. Personalised Items, Standard Delivery, 11pm 27th November.

Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

 

AFRICA

ALL REGIONS

Non-Personalised Items, Standard Delivery, 11am 30th November. Personalised Items, Standard Delivery, 11pm 27th November.

Non-Personalised Items, Express Delivery, 11am 14th December. Personalised Items, Express Delivery, 11pm 11th December

 

SPAIN KING'S DAY CUTTOFFS

MAINLAND

Non-Personalised Items, Standard Delivery, 11am 22nd December. Personalised Items, Standard Delivery, 11pm 19th December.

Non-Personalised Items, Express Delivery, 11am 31st December. Personalised Items, Express Delivery, 11pm 28th December.

CANARY ISLANDS

Non-Personalised Items, Standard Delivery, 11am 22nd December. Personalised Items, Standard Delivery, 11pm 19th December.

Non-Personalised Items, Express Delivery, 11am 23rd December. Personalised Items, Express Delivery, 11pm 20th December.

 

NOTES:

1. All times assume processing times of 1 working day for non-pers and 3 days for pers.

2. Cut off times are based on courier recommendations and include some upgrades.

3. Assumes that Pers will be working the four weekends prior to Christmas.4. All times are UK time (GMT).

UK DELIVERIES

UK Standard Delivery - Delivery takes 1-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.

UK Standard delivery is free on all orders over £100 or £4.95 otherwise.

UK Click and Collect - (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (collection point finder available at checkout). There are over 5,000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week.

NEED IT FASTER?

UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order.

We do not offer guaranteed delivery on weekends or public holidays.


INTERNATIONAL DELIVERIES

Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not usually come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow up to 20 working days from the date your order leaves our warehouse.

Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

  • Order must be under 2kg
  • Order must be under £150 in value
  • Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.

If your order has been shipped on a untracked delivery service and you have not received it you must notify us within 40 days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 days.


ADDITIONAL INFORMATION

CUSTOMS & DUTY

Unless otherwise stated, all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.

Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
  • Payment Card Checks - Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.
  • Personalised items - items requiring personalisation for example with additional name, numbering and badges added may take an extra 3-5 days before they are ready to be despatched.

Payments

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  1. Visa
  2. MasterCard
  3. American Express
  4. Maestro
  5. PayPal
  6. Alipay

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars, Euro, Australian Dollars, Korean Won, Chinese Yuan and Japanese Yen.

We now offer Klarna to customers in the following countries: UK, Germany.

For more information, click here to see Klarna FAQ's.

The Manchester United FC Official Online Store at store.manutd.com.com reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours. In the event that your offer to purchase goods is refused, any money paid by you will be refunded.

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? – Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

How do I change the currency on the site? – Click the appropriate currency symbol at the top right of the page. When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.

Who are CyberSource? – The Manchester United FC Official Online Store at store.manutd.com has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at https://cybersource.com

Do you check for fraudulent cards? – When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The CyberSource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Is shopping with The Manchester United FC Official Online Store at store.manutd.com.com safe? - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at store.manutd.com.com as safe as possible

How do we protect the Buyers Data? – The CyberSource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The Manchester United FC Official Online Store at store.manutd.com.com, they are stored on the CyberSource server in an encrypted format.

Is the transaction Real-Time? – All Credit Card transactions are completed in real-time. After you have confirmed your order, we make an immediate connection to our payment service providers to verify the card and amount, so that authorization is given before we complete the order. All shirts with customisation will be fully charged once you have confirmed your order and it has been accepted by us a binding contract will exist between us at the time of dispatch of the goods from our warehouse.

Can I change my order? – If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest