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Contact Information

Contacting Us by Email


We are happy to answer queries on products, orders, the website and anything else at the below address:


customer.services@store.manutd.com


We endeavour to respond to all emails within 24 hours.



Contacting Us by Phone


If you'd like to speak to one of our friendly advisors, please contact us on one of the below numbers:

  • Customers within the UK: 0333 014 4543
  • Customers within the USA: 1-844-505-5301
  • All other customers: +44 (0) 333 014 4543

Our opening times are 8am to 8pm Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.

Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday




Contacting Us by Post

You can of course write to our team in Manchester, England at any time using the address below:


United Direct

Greengate

Manchester

United Kingdom

M24 1FD




Christmas 2017

Please note the following amendments to opening times for our Contact Centre through Christmas 2017;

Sunday 24th December, Christmas Eve, 9am-4pm.

Monday 25th December, Christmas Day, CLOSED.

Tuesday 26th December, Boxing Day, 10am-4pm.

Sunday 31st December, New Year’s Eve, 9am-4pm.

Monday 1st January 2018, New Year’s Day, CLOSED.

Christmas Returns

During the Christmas period we have extended our returns policy. We will accept returns up until 15th January 2018 for any orders placed on or after the 1st November 2017. Usual terms and conditions apply.

You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.

Returns for personalised product will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty. We accept no responsibility once a replica shirt or short has been printed, in the event that a player leaves the squad and/or his squad number changes, or if the badge changes in the future.

Please note the following exceptions to this policy:

DVDs, videos, PC & video games, underwear, swimwear, pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned are faulty.

We are unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

All return and re-shipping charges are the customer's liability.

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