My Orders

You can track your order using our Tracking Portal. You may receive additional information from your local carrier once your order is In Transit.

We always aim to ship your order as soon as possible, however, during this peak period, please allow 2-3 business days for our team to dispatch your items. If you can any concerns regarding the status of your order, please contact our Customer Service team here.

If you have made an account with us, you can view your previous orders here or under 'My Account'.

We apologise if you have received a faulty or damaged product from United Store. We check every item before shipping to ensure it meets our quality standards, however, if you have a concern, please contact our Customer Service team here, so we can arrange a full refund and offer you free delivery on your next order.

Unfortunately, we cannot guarantee cancellation or the changing of an order once it is placed as we try to fulfil orders as quickly as possible, so your order may already have been processed.

If you would like to cancel an order, please contact our Customer Service team here to request this and we will do our best to help you.

This doesn’t affect your statutory rights under Part 3 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You will be given an estimated delivery date when you place your order. This varies depending on the country the item is being shipped to and the selected delivery options.

For UK orders, Express deliveries will usually be delivered within 3 business days, and Standard deliveries will usually be delivered within 5 business days from point of dispatch.

Please allow up to an additional 5 days dispatch time for personalised items during this peak period.

Click here to track your order using our Tracking Portal.

Please allow additional days for personalised items to be dispatched.

Personalised shirts cannot be returned unless they are damaged or faulty. Personalised shirts include: shirts printed with a player’s name - even if they subsequently leave Manchester United, shirts printed with a personal name or squad number to your specification, and even just shirts printed with a badge on the sleeve of your shirt.

We strongly encourage customers who are getting a shirt with a player's name on, to select the "Add Player Name" option, and select the player you want on your shirt from the drop down list, instead of selecting the "Add Custom Name" option, and typing it in yourself. If you select the "add custom name" option, we will not be able to print any special characters that appear in that name, regardless of whether they appear in a player's name or not.

Unfortunately, we are unable to accept any special delivery instructions. Once your order is In Transit, your local carrier may accept them, however, United Store does not accept any liability for special delivery instructions.

Before 5th September 2024, United Store (previously known as United Direct) was managed by Fanatics. If you placed your order prior to 5th September, Fanatics will be responsible for your order, returns, and any issues or queries needing customer services.

If you ordered from the USA, please contact +1 844 2753921 for any returns or customer service queries

If you ordered from the rest of the world:

• For returns, please use the Returns Portal here

• For all other customer service queries, please contact +44 (0) 333 014 4543 or email [email protected], mentioning your order number in the email