• Flat Rate Standard Shipping $9.99
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Delivery Options

USA SHIPPING OPTIONS

Standard Shipping ($9.99) - Shipping takes 5-10 days from the UK and will be delivered to you by USPS. This is an untracked mail service so you will not receive a tracking number for your shipment.

Please note that if your order exceeds 4 lbs in weight, $200 in value or certain dimension limits, then the standard shipping option may not be available. This is due to restrictions imposed by the mail system.


Express Shipping (from $19.50) - Shipping takes 1-3 business days from dispatch and will be delivered by DHL. You will be provided with a tracking number on shipping of your order. The price of this service is dependent on the weight and volume of your order - you will be shown the correct cost at checkout before submitting your order.


If your order includes a personalized item this may add an additional 3-5 days to shipping of your order regardless of which shipping service is selected.



CUSTOMS & DUTY

Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and United Direct will not accept liability for any such costs.

In the USA the threshold for customs is $800, with any orders below this value usually not incurring any customs (we can't accept liability for any exceptions). Any orders above this value will likely incur additional charges, which our carrier will contact you to take payment for.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.



SHIPPING OUTSIDE THE USA


Standard Shipping - Shipping takes 3-10 days. This is an untracked mail service so you will not receive a tracking number for your shipment.

Please note that if your order exceeds 4 lbs in weight, $200 in value or certain dimension limits, then the standard delivery option may not be available.


Express Shipping - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.


Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.


If your order includes a personalized item this may add an additional 3-5 days to shipping of your order regardless of which shipping service is selected.



SUPPLIER DISPATCHES

Certain items may be shipped directly from the manufacturer and this can typically take longer. Wherever this is the case we will advise of the additional time needed in the item's description.

The manufacturer will choose the appropriate carrier to deliver your item.



Additional Information

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready.


Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

  • Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

  • Shirt Printing - items requiring customization for example with additional name, numbering and badges added may take an extra three days before they are ready to be despatched.


Non-received orders - If you do not receive your item within the stated timeframes, please contact us within 30 days of shipping to advise of this. If you do not contact us in this period we will be unable to take any further action and no resend or refund will be offered.

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