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Welcome to the help section at United Direct

Welcome to UNITED DIRECT at www.store.manutd.com. The store at United Direct is operated under license by Fanatics.

Thank you for visiting United Direct we hope you enjoy your shopping experience with us, and if you have any comments or suggestions then please email us on customer.service@store.manutd.com.


Frequently Asked Questions

How long will my delivery take?
How can I track my order?
Can I return or exchange an item?
What should I do if I receive the wrong item?
Do you have size charts?

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Contact Information


Placing Your Order

How do I place an order?
Can I place an order over the phone?
Why are the colors of my goods slightly different to the pictures on the site?
Do you have sizing charts?


Questions About Paying

Which credit/debit cards do you accept?
Which currencies are payments accepted in?
How do I change the currency on the site?
Where can I find my credit/debit card security number?
How long does it take for the transaction to go through?
When will my credit/debit card be charged?


Delivery Options

What are the USA delivery options and costs?
What are the overseas delivery options and costs?
Are there any customs, duty or other charges?
Are all goods despatched on the day I order?
How long will my delivery take?
What should I do if my order doesn""t arrive?


Returns and Refunds

Can I return an item?
How do I return or exchange an item?
What should I do if I receive the wrong item?
What should I do if an item is broken or faulty?


Stock and Availability

What happens if an item is out of stock?
I have ordered multiple items with different stock availability. When will these be delivered?


Security

Is placing an order secure?
How can I tell if the Manchester United Official Online Store site is a secure one?
What else can I do to ensure my details remain safe?


Privacy

Why do you need to collect my personal information?
Do you give my personal information to other third parties?
What about third party sites you link to?
Is there any other information you collect about me?
How do I find out what information you have about me?
How do I update my personal information?
How do you protect my personal information?
How do I remove my personal information?
What is your policy for children using the site?
What is a cookie?
How do you use cookies on the Manchester United Official Online Store?
What happens to my information if your business is sold or integrated into another business?
Where can I get more information on your privacy policy?


Contact Information

Customer Services
Order Hotline


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Accepted Payment Methods

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