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Delivery Options

What are the terms and conditions to qualify for free standard delivery?
What are the UK delivery options and costs?
What are the overseas delivery options and costs?
I need my goods to be delivered outside the UK. Are there any other charges?
Do you deliver to British Forces Post Office (BFPO)?
Are all goods despatched on the day I order?
How long will my delivery take?
How can I track my order?
How can I tell which carrier has been used?
What will happen if no one is in when my parcel is delivered?
Can I tell you where to leave the parcel?
What should I do if my order does not arrive?
How will I know when my order arrives at the store?


What are the terms and conditions to qualify for free standard delivery?

Please note: In order to qualify for Free standard Worldwide Delivery:

  • Order must be under 2kg
  • Order must be under £120 in value
  • Order must be no larger than 60cm x 60cm x 60cm

What are the UK delivery options and costs?

Please note: Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is completed.

Orders over £75 UK Standard Delivery FREE

  • Please allow up to 2 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • We will select an appropriate carrier to deliver your order for free (depending on the weight and volume of your order and your delivery address)

UK Standard Delivery £4.95

  • Please allow up to 2 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • This option does not guarantee delivery on a specific date
  • Goods will be left in a safe location.
  • Please allow at least 6 working days for delivery of your order, before contacting our Customer Services team

UK Express Delivery* £6.95

  • Please allow 1 working day from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
  • For same day despatch, you need to place your order before 12 noon (this applies to UK Mainland only)
  • We will select an appropriate carrier to deliver your order (depending on the weight and volume of your order)
  • Goods will be left in a safe location.
  • Please allow at least 4 working days for delivery of your order, before contacting our Customer Services team.

Please note if your order exceeds £199.00 in value our courier will require a signature.

If your parcel is sent by DHL Global, please allow 17 working days before contacting customer services. After the 17 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with DHL.

*We do not offer guaranteed delivery on Saturdays, Sundays, Bank Holidays, Christmas Day, Boxing Day and New Years Day.

Parcels sent by DHL Globall
If your parcel is sent by DHL Global, please allow 15 working days for delivery of your order, before contacting our Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with DHL.

Delivering to PO Boxes
We do not ship to PO Box addresses.


What are the overseas delivery options and costs?

Please note: In order to qualify for Free standard Worldwide Delivery:

  • Order must be under 2kg
  • Order must be under £120 in value
  • Order must be no larger than 60cm x 60cm x 60cm

  • Standard Delivery International Cost dependent on the weight and volume of your order

    • For this delivery option to be available, your order must be below a certain weight and volume (this is will be calculated automatically)
    • Please allow 3 - 10 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
    • This is an economical international service, which has a longer transit time
    • This service does not guarantee a specific delivery date
    • This option is available worldwide, with certain restrictions

    If this delivery option is not offered to you
    If you are not offered the Standard Delivery International option then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

    Express Delivery International Cost dependent on the weight and volume of your order

    • Please allow 1 - 4 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
    • Some more remote addresses may incur longer transit times
    • This is a fully traceable delivery service

    Additional charges for overseas delivery
    Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

    Non-Shippable Addresses
    For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver to that address.


    I need my goods to be delivered outside the UK. Are there any other charges?

    Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; our advice would be to contact your local customs office for further information.


    Do you deliver to British Forces Post Office (BFPO)?

    Yes.


    Are all goods despatched on the day I order?

    We try to get all our orders despatched on the day of order. However, this may not always be possible, for the following reasons:

    • Pre-orders Products on pre-order or products that are not in stock at the time of ordering will despatched according to the time/date specified on the website.
    • Credit/debit card checks - Sometimes we may need to make additional checks on your credit card which might delay your order. This could result in a delay an order for up to 36 hours. If this occurs we will inform you by email.
    • Shirt printing - Shirts requiring personalisation (for example with additional name, numbering and badges added) may take an extra 3 days before they are ready to be despatched.
    • Items marked "Available Within" - Occasionally if a particular product is in high demand, we will need to re-order from our suppliers. If this is the case, then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
    • Orders with different stock availability If you have selected multiple items with different availability times then we will despatch your order when all items are ready.

    How long will my delivery take?

    This will depend on the delivery option you selected during the checkout process.

    • UK Standard Delivery allow up to 2 working days from the time the goods leave our warehouse
    • UK Express Delivery allow 1 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
    • Standard Delivery International allow 3 - 10 working days from the time the goods leave our warehouse
    • Express Delivery International allow 1 - 4 working days from the time the goods leave our warehouse

    In all the options shown above, you will receive an email from us once your order has left the warehouse.

    Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Services team who will be happy to assist you.


    How can I track my order?

    Having a profile with us means that you can track your orders. However, we can only track orders that have been sent via the following carriers:

    • DHL
    • HDNL (Home Delivery Network Limited)

    Unfortunately, Royal Mail parcels can not be tracked.

    The carrier used is carefully chosen depending on the size and destination of your order.

    To track your order, complete the following steps:

    1. Click on "Your Profile" at the top of the screen
    2. Log in with your email/member number and password
    3. Click on the "Where is my Stuff?" link

    Orders sent via DHL

    • Click the consignment number/parcel number/account number link to track your order
    • You will be taken to the DHL site where you can track your order

    Orders sent via HDNL

    • Click the consignment number/parcel number/account number link to track your order
    • You will be taken to the HDNL site where you can track your order

    How can I tell which carrier has been used?

    Here is how you can found out which carrier has been used to deliver your order:

    1. Click on "Your Profile" and log in
    2. Click on the "Order History" link
    3. Each order will show the carrier used

    Alternatively, check your despatch email where you can also find confirmation of the carrier used.


    What will happen if no one is in when my parcel is delivered?

    This will depend on which carrier is selected to deliver your parcel.


    Can I tell you where to leave the parcel?

    At the checkout stage of the order process you will be offered the "Leave Safe" delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house.

    Remember deliveries are less safe this way. They are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

    Please note - carriers have different policies when no one is in when the parcel is delivered.

    Delivering to PO Boxes
    We do not deliver to PO Box addresses.


    What should I do if my order does not arrive?

    Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above (see "How long will my delivery take?"), then please contact our Customer Services team who will be happy to assist.

    Parcels sent by Royal Mail
    If your parcel is sent by Royal Mail, please allow 15 working days for delivery of your order before contacting the Customer Services team. After the 15 working days period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

    Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.


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