• Free Standard Delivery over £75
  • 100% Official Merchandise
  • Order by 8pm for UK Express Delivery
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Delivery Options

We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are marked as "Available for immediate despatch" then you will receive your order in one of the following ways:


UK DELIVERIES


UK Standard Delivery - Delivery takes 2-3 working days from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that this service is not available to Northern Ireland, non-mainland UK and certain remote areas.

UK Standard delivery is free on all orders over £75 or £4.95 otherwise.


UK Click and Collect - (over 5000 locations, 2-3 working days) - A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.


Need it faster?

UK Express Delivery - Express Delivery takes 1 working day from when the order leaves our warehouse. You need to place your order before 8pm and without any personalisation or badge printing for same day despatch. Please note that delivery to Northern Ireland, non-mainland UK and certain remote will take longer.


If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.


Depending on the weight, volume and value of your order and your delivery address, we will select an appropriate carrier to deliver your order. Please note if your order exceeds £199.00 in value our courier will require a signature.


We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Year’s Day.


INTERNATIONAL DELIVERIES


Standard International Delivery - (3 - 10 days) - This service will be delivered through your local mail service and does not come with a tracking number. Orders are usually delivered within 3-10 days but in the event that it takes longer than this, please allow upto 20 working days from the date your order leaves our warehouse.


Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:

  • Order must be under 2kg
  • Order must be under £150 in value
  • Order must be no larger than 60cm x 60cm x 60cm

Express International Delivery - (1 - 4 days) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.


Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

Non-received orders - If you do not receive your item within the stated timeframes, please contact us within 30 days of shipping to advise of this. If you do not contact us in this period we will be unable to take any further action and no resend or refund will be offered..


If your order includes a personalised item this may add an additional 3-5 days to dispatch of your order regardless of which delivery service is selected.


ADDITIONAL INFORMATION


CUSTOMS & DUTY

Please note that all items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and United Direct will not accept liability for any such costs.

We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.


Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:


Despatching of Orders - Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:

  • Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

  • Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

  • Shirt Printing - items requiring personalisation for example with additional name, numbering and badges added may take an extra three days before they are ready to be despatched.

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