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Returns & Refunds

RETURNS POLICY:


You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item. During the Christmas period we have extended our returns policy. We will accept returns for orders placed now for Christmas presents before the 15th January 2016. Usual terms and conditions apply.


Returns for personalised products will normally only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.


If you cancel your order within the 30 day cancellation period, we will refund all payments received from you, including the costs of standard delivery for customers within the UK, other countries within the European Economic Area and Switzerland. In the case of customers outside the European Economic Area and Switzerland we will refund the standard delivery cost up to a maximum of £6.95

We may make a deduction from the refund for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

We will make the refund without any undue delay and no later than 14 days after we receive back from you any goods supplied or 14 days after you provide evidence that you have returned the goods to us, if earlier. You will have to bear the direct cost of returning items to us.

We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.

All return and re-shipping charges are the Customer's liability. The period of 30 days begins on the day after the day you receive your goods. Your right to cancel will not normally apply to personalised goods. You must tell us if you want to cancel in writing by letter or email within a period of 30 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and may inspect and assess them, but not use them.


Please note the following exceptions to this policy:

  1. DVDs, Videos, PC and Sony PlayStation games, underwear, swimwear and pierced jewellery and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.

  2. We are normally unable to refund or exchange an item once it has been personalised to your order. A refund or exchange will be permitted if the garment is faulty.

  3. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.

  4. All items should be unworn and unused.


RETURNS FROM THE UK


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it on 0333 0144 543 or at customer.services@store.manutd.com and we will advise how to proceed with the issue.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note). If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

There are two methods for making returns to us:


A. Collect+ is an easy way to return your items through a local store, typically open early until late seven days a week. It provides proof of postage, insurance and an online tracking code. Just follow these simple steps:

  1. Go to www.collectplus.co.uk/ManUtd and enter your postcode to find your local store.
  2. Follow the instructions to print off a returns label. The returns cost will be £4.20.
  3. Securely attach the label to your parcel ensuring that the barcode is clearly visible and that any other delivery or returns labels have been removed from the packaging.
  4. Drop off your parcel at any local store offering the Collect+ service.
  5. Keep your recipt to track your parcel at www.collectplus.co.uk/track.

B. Alternatively you can return items by post to the address below:

United Direct Returns
PO Box 210
Manchester
M24 1YN


Please note. For your protection UNITED DIRECT at www.store.manutd.com recommend that you use a recorded delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for your refund or exchange to be processed.



INTERNATIONAL RETURNS


If your item is defective, faulty or incorrect please contact Customer Services prior to returning it and our team will advise you how to proceed. Please note that United Direct will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.


To return an item please include the merchandise with a completed returns slip (found on the back of your dispatch note) and post back to the below address. If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

United Direct Returns
PO Box 210
Manchester
M24 1YN
United Kingdom


Please note that for your protection United Direct at store.manutd.com recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service.



WEEE Directive / Recycling Old Appliances

The UKs Waste Electrical and Electronic Equipment (WEEE) Regulations require that all retailers of electrical goods assist in delivering a UK–wide collection and recycling system to encourage consumers to recycle old or unwanted electronic equipment.


There are a number of ways you can recycle, you may either take the item to your local council recycling site or we offer a free ‘Take Back’ scheme, this is done on a like for like basis. You have 28 days in which to do this and must include details of your purchase from our online retail site. Please note it is the responsibility of the customer for any postage costs incurred in returning the old item. See below address.


Electronic waste is one of the fastest growing waste streams and much of it can be recycled and resources recovered to make new consumer products. All electrical items sold now carry the ‘crossed out wheeled bin’ symbol. Unwanted electrical items should not be placed into normal domestic waste stream.

United Direct Returns
PO Box 210
Manchester
M24 1UD

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